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Friendly Fraud Becomes Sworn Enemy For Restaurants





As per a new survey by Ravelin –a fraud detection specialist, it has been observed that modern mobile-based payment platforms are leading to higher instances of the occurrence of ‘friendly fraud.’

Payment disputes that are correlated with friendly frauds are expected to increase because of the pandemic-accelerated increase in e-commerce. Networks, processors, and card issuers are observing that consumers who seek contactless purchasing tend to be making the respective conventional methods of managing disputes unsustainable.

Advanced analytics, new technologies, and redesigned processes might have a major impact. However, through history, the industry has been gradual when it comes to investing in back-office improvements. When the issuer would include modern technology –like automation, to the current processes, it turns out to be preventive rather than strategic. This is the reason why it is high time that we should reconsider the way in which we approach the given claims.

Friendly Frauds & COVID-19

The ongoing pandemic has forced the end consumers to scale back or eliminate shopping trips to brick-and-mortar retailers out there. This has resulted in delivering more transactions to e-commerce. Due to this, average transaction amounts tend to be shrinking. As more retailers are offering free shipping, consumers are no longer required to bundle up subsequent purchases. Supply chain disruptions, government restrictions, and financial hardships have altered purchasing patterns –leading consumers to cancel purchases, switch to alternate items, and re-approach subscription services.

The current purchasing trends have made the ongoing rules to settle disputes. More transactions result in more claims –creating backlogs and intimidating call centers. Along with pandemic-specific shopping trends, transactions have also become highly abstract because of the overall rise of in-app and digital payment platforms. The given options send over transaction-based data through some third party. This includes an extra layer between the merchant and the cardholder.

This leads to ample confusion as consumers are reviewing the respective statements. This often results in friendly frauds. It is regarded as a situation in which the consumer would dispute some legitimate charge. Consumers might not recognize a specific transaction that might have been bundled by some alternate digital storefront. On the other hand, the consumer might also realize that some family member or friend might have used the respective card. One of the most difficult claims that merchants have to verify is that the packages have not been delivered. Moreover, consumers have also found that contacting the respective credit card issuer turns out to be the most convenient way of disputing a charge –even after the overall ease with which the given matters could be resolved by directly contacting the merchant.

Ways to Improve the Consumer Experience

Just like merchants have brought about significant changes for retaining consumers during the pandemic, issuers are also expected to instantly reduce friction in the respective dispute processes while improving the cardholder experience. Here are some ways to achieve the same:

  • Utilization of Self-Service, Robust Tools: When interactive tools are utilized for claim resolution, it offers the customers the overall ability to effectively understand the transaction & its respective context. At the same time, the consumers are also able to communicate directly with the merchants. As & when needed, the consumers can file a dispute claim with the respective issuer. This, in turn, would allow issuers to focus on the respective transactions requiring intervention while offering ample time to do so within the given set of regulatory timeline.
  • Improved Insights into Transaction Data & Spend: With this capability, the consumers are allowed to effectively recognize the respective purchases while offering a more direct route for resolving disputes with the respective merchant. The presence of rich data also allows the consumers to review shipments, refunds, recurring expenditures, and cards on file. This tends to increase the overall customer confidence while preventing several disputes from getting filed in the first place.
  • Advanced Tools for Customer Service: These tools enable representatives to easily resolve disputes while capturing top-quality data during the initial call. This helps in reducing the call times as well as the number of calls required for gathering details related to the dispute.

Issuers will also be required to regard a highly intelligent approach towards settling claims once they have been filed. Conventionally, they have dealt with dispute resolutions in the form of a binary decision. For instance, if the given charge is less than a specific amount, then it will get paid off automatically. On the other hand, charges above the given limit will be investigated properly. However, if a higher percentage of transactions would fall below the mark, then writing off the given transactions would turn out to be a losing proposition.

Proper investments done in predictive analysis & AI or Artificial Intelligence can help in allowing issuers to ensure smarter decisions by categorizing disputes while routing them to the most efficient methods for dispute resolution. The capability of associating an event –like a transaction swipe, along with Machine Learning models can help in offering a data-driven overview of the existing disputes. This tends to evolve with time dynamically.

Every charge that has been disputed can be scored for the resolution’s difficulty level. This helps in replacing the typical binary system of decision-making on the basis of conventional write-off limits. The utilization of real-time insights –like the detection of repeat abusers, will help in identifying the possibilities of frauds while ensuring successful merchant payback.


Issuers that pay attention to observing claims, complaints, and costs will be rising in the next few months. Such issuers should not expect any major reversal in the respective trends as put forth by the pandemic. Consumers that have turned to options like purchasing online for curbside pickup might not revert to traditional methods once the outbreak has been controlled.

The adoption of an intelligent approach towards friendly frauds as well as disputes can help in deflecting several claims while also reducing the overall costs and creating a highly sustainable model for the issuers out there.

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What is an Induction Oven & How Does it Work?





You might have heard of an induction oven before, but do you know what it is, or how it works? Induction cooking has many advantages over traditional oven mechanisms, so if you’re on the hunt for a new oven, you might want to consider investing in induction cookware.

Before you do though, you’ll want to learn a little bit more about it. So, what is an induction oven?

This guide will tell you everything you need to know. The pros, cons, how it works, and why you might want one in your life.

How Does an Induction Oven Work?

How do induction ovens work, and what makes them different from other types of ovens? This type of cooking has become popularized in recent years, however, it’s actually been around since the 1990s. But how does it work?

This cooking method uses electric currents to heat cookware through magnetic induction. Whereas traditional ovens use thermal conduction (via a gas or electric element), induction heats the pots and pans themselves almost right away.

Advantages of Using an Induction Oven

Induction ovens offer many advantages over other types of ovens. For one, because of the way in which they heat cookware, you’re ensured that your food will be cooked evenly and all the way through. They’re also extremely quick at cooking, which is great news if you’re in a rush.

Another big advantage is that induction ovens are much more eco-friendly than other types of ovens. This is because they are efficient in the way they heat things up, and less energy is wasted in the process.

Another big reason induction ovens are popular is that they are seen as being safer than other types of ovens. This is because if you’re using an induction stovetop or an induction oven, the surfaces themselves will only be hot when they’re in contact with your cookware. Once you remove the pot or pan, the surface will no longer be hot.

Things to Consider

While induction ovens do offer many advantages, there are some things you should consider before purchasing one. The first is that you’ll need special equipment if you want it to work. That’s right, only certain types of cookware have induction compatibility, so there’s a chance you’ll wind up needing to buy a whole new set of pots and pans along with your new oven.

As well as this, there are certain types of ovens that are food-specific, and will always give you better results for certain types of food. For example, the Ooni pizza oven is often regarded as being the best possible oven for pizzas. So if you’re particular about certain dishes, this may not be the oven for you.

Induction 101: What Is an Induction Oven?

If you had any questions or confusion surrounding what is an induction oven, we hope you don’t any longer! Induction ovens can be a great addition to any home, just make sure to research them thoroughly before making a purchase. If you’re looking for more kitchen tips, check out the rest of our content now.

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What Is Tex-Mex? A Quick Guide



What Is Tex-Mex?

What Is Tex-Mex?

You sit down at your favorite restaurant, and without looking at the menu, you order their nacho appetizer. It’s the best one that they have. The yellow cheese and beef melt in your mouth.

Contrary to popular belief, this tasty dish isn’t Mexican in origin. It’s something entirely different called Tex Mex.

What is Tex Mex? It’s a delicious combination of two cultures. While many people associate it with Mexican food, it can’t be more different.

Tex Mex uses almost none of the same cooking ingredients. Check out this guide to find out more about this popular cooking method and learn about the common things used in all the dishes.

What Is Tex Mex? 

As the name suggests, Tex Mex is a combination of Texas and Mexican cuisine. It came about in the 1580s when the Spanish came to  Texas.

As the two cultures entwined, so did the food. Mexican meals started to become a lot more popular. People began trying to replicate the taste of common Mexican delicacies using Texan ingredients.

No matter how hard they tried, the taste ended up being a little far from the mark. Luckily, Tex Mex is pretty good too.

Common Tex Mex Ingredients 

Most of the differences between Tex Mex and Mexican food are found in the ingredients. Many people associate the spice cumin with Mexican cuisine, but it’s not really used there.

Tex Mex chefs mix various chili peppers into their recipes. When preparing dishes such as tamales and enchiladas, Tex Mex cooks use beef. Chicken, pork, and seafood are much more common in traditional Mexican food.

The best Tex Mex is associated with huge globs of yellow cheese. Cheese isn’t a huge fixture in Mexican cuisine. You’re more likely to see reasonable amounts of white cheese.

If you go to a Tex Mex restaurant and order fajitas, you’ll get a side of flour tortillas. Mexican dishes come with corn tortillas instead.

Tex Mex Recipes 

Now that you know some common ingredients found in Texas cooking, it’s time to talk meal ideas.

The first is the classic nachos. These were actually invented in Mexico. The catch is that they only came about because a bunch of Texan women entered a restaurant after hours and ordered a snack.

Chili con carne uses beef, spices, chili peppers, and beans. It was created by Texan settlers who needed to make a dish out of the few ingredients they had on hand.

Fajitas are an American tradition that’s inspired by common ingredients that we associate with Mexican cooking. It’s prepared with strips of meat and veggies and comes with a side order of flour tortillas.

These recipes are only the beginning. You have tons of tasty food options to choose from.

Enjoying the taste of Tex Mex 

What is Tex Mex? It’s a popular meal option that you can find all over the US. It’s an interesting combination of Texan and Mexican cooking and is commonly associated with yellow cheese, flour tortillas, and beef.

The recipes aren’t too hard to prepare. So, grab your kitchen gear and get to cooking. If you’re looking for more delicious meal ideas, feel free to explore the rest of our blog.

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Superfoods for Winter Skincare



Superfoods for Winter Skincare

Superfoods for Winter Skincare

You do not feel thirsty in winter; Therefore, you don’t drink a lot of water. You need to keep your skin hydrated and moisturized in winters. You’re also probably not eating enough skin-friendly foods. Your diet can also protect your skin from ultraviolet (UV) sun damage, dryness and reduce wrinkles and other signs of aging on the skin, and promote glowing and smooth skin.


Beetroot is a great source of vitamin C. By fighting free radical activity, vitamin C helps delay aging and makes your skin youthful and glowing. Either you can eat it in salad or make juice out of it. It make a great addition to your diet.


Carrots are an excellent source of beta-carotene which is a skin-friendly nutrient that gets converted into vitamin A inside the body. Along with vitamins, carrots are also loaded with vitamin C. Carrots have antioxidant properties that protect your skin from oxidative damage caused by free radicals. The lycopene in carrots protects your skin from UV damage.


Avocado contains loads of nutrients like vitamins A, C and E. They also contain monounsaturated fats, which help the skin gain and retain moisture. Avocado is also a storehouse of minerals that are essential for healthy skin.


Broccoli is one of the healthiest vegetables that is good for your skin. It is rich in Vitamin A and C to keep the skin healthy and reduce scars and maintain collagen production. Broccoli contains vitamin B that helps reduce dry patches on the skin.

Olive Oil

Olive oil is good for the skin, mostly during the winter season when the skin becomes dry. Foods rich in vitamins A and E and many other natural fatty acids and minerals help hydrate the skin to maintain its suppleness and elasticity.

It also prevents skin aging, when fine lines and wrinkles appear, and it protects the skin from damage caused by free radicals.

Green tea

Green tea is one of the best foods available on the planet, and it’s no wonder it’s full of antioxidants, which eliminate free radicals and prevent flaky skin. It also help reduce fine lines and wrinkles.


Chamomile is widely used in cosmetics. The mesmerizing scent of chamomile is a stress-buster. Chamomile oil can be applied for skin irritations. Simply brew some chamomile tea and use it as a facial water or as a base for your cream to get the best results. Chamomile is very effective to get rid of the problem of pigmentation, acne or to treat your dry skin.


Spinach, fenugreek or fenugreek leaves, carom seeds are now available in abundance. Add these to your dal, snacks or salads daily. Not only rich in iron but also rich in micro minerals that are vital for your skin.

Dark chocolate

They not only release good hormones but also contain antioxidants which are very good for your skin. Dark chocolate is one of the best foods to keep your skin beautiful and beautiful. It contains flavonoids which help in making the skin glow even in the cold winter. It also provides natural protection to your skin from the sun. Dark chocolate can be bought in many forms such as chocolates, cupcakes, brownies or online cake delivery in Bhubaneswar or wherever you reside.


During the winter months, you need lots of fatty acids to nourish the body. Including salmon and other seafood in your winter diet helps. It contains high amounts of omega-3 fatty acids that nourish the skin from within. It helps in restoring the moisture and plumpness of the skin instead of drying it out. Also, a mineral called selenium protects the skin from UV rays while zinc stimulates the production of new skin cells.


It is very beneficial in the winter season. It works wonders for skin care in winters, combating many problems like dry skin and flaky patches. It is a good source of vitamins that nourish the skin and protect it from the harmful UV rays of the sun. It also has anti-aging properties that reduce the appearance of fine lines, wrinkles and other signs of aging.


Pomegranates have a high water content, which means they help hydrate your skin better. Pomegranates contain vitamin C and a variety of antioxidants that help combat free-radical activity, which is responsible for deteriorating skin-health.

Water is very important even in winters as it not only helps in removing dehydration from inside but also keeps your skin moisturized. You can drink water in the form of green tea or other healthy concoction

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